Return & Refund Policy – LINJE FOLIO
1. Custom-Made Products (No Right of Withdrawal)
Because all posters from LINJE FOLIO are custom-printed on-demand according to your specific choice of design and size (A4, A3, A2), we do not accept returns, exchanges, or cancellations if you simply change your mind. According to EU consumer law and international standards for custom-manufactured goods, the standard 14-day right of withdrawal does not apply to these products. Please make sure to double-check your order details and sizes before completing your purchase.
2. Damaged or Defective Items (Complaints)
Your satisfaction is our top priority. If your poster arrives damaged during transit (e.g., a bent tube) or has a printing defect, we will gladly arrange a free replacement or a full refund.
To file a complaint, please follow these steps within 14 days of receiving your package:
Send an email to info@linjefolio.com
Include your order number.
Attach clear photos showing the damage to the product as well as the packaging it arrived in.
Once verified with our printing partner Prodigi, we will initiate a replacement order or process your refund immediately. Do not ship the damaged item back to us unless explicitly requested.
3. Lost Packages
If your order has not arrived within the estimated delivery time, please contact us. For orders shipped with our "Express Shipping (Tracked Courier)" option, we can track the shipment directly. For standard shipments, a package is considered lost if it hasn't arrived within 20 business days of the shipping date, after which we will issue a replacement.